mixue88 Official Data Protection Document

Mixue88 Privacy Policy – Personal Data Protection Commitment for Malaysian Members

Mixue88 takes your privacy seriously. This Policy explains in detail how we collect, use, store and protect your personal data when you use our platform.

Updated: 1 January 2026 Bahasa Melayu Malaysia
Six Core Pillars of mixue88 Privacy Protection

Before reading the full policy, get to know the core principles that shape how mixue88 manages every member's personal data.

256-bit SSL Encryption

All data transmitted between your device and mixue88's servers is protected by financial-grade 256-bit SSL encryption — the same standard used by Malaysia's major banks.

No Sharing Without Consent

Mixue88 does not sell, rent, or share your personal data with any third party without your explicit consent — except where required by applicable Malaysian law.

Secure Data Storage

All member personal data is stored in secured databases with access restricted to authorised staff only. Access controls are reviewed periodically to ensure ongoing security.

Right to Access & Correction

You have the right to access, amend and update your personal data at any time through your mixue88 account settings or by contacting our support team directly.

Right to Erasure

You may request the deletion of your personal data from the mixue88 system at any time, subject to the record retention requirements prescribed by Malaysian financial and legal regulations.

Malaysia PDPA Compliance

Mixue88 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary data protection legislation governing the processing of personal information in Malaysia.

Contents

1. Introduction

Welcome to the Privacy Policy page mixue88. We understand that your privacy matters, and we are committed to protecting your personal information to the highest standards we can uphold.

This Privacy Policy ("Policy") describes how mixue88 ("we", "platform") collect, use, store, disclose and protect your personal data when you use the mixue88.biz website and all related services, including online casino games, live casino, Sports Betting and all other account features.

This policy applies to all registered members, guest users, and anyone who accesses the platform mixue88 from Malaysia or from overseas. By using our platform, you agree to the collection and use of information as described in this Policy.

mixue88 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection regulations. We view compliance with these laws not merely as an obligation — it is part of our commitment to the trust you place in our platform.

Quick Summary: mixue88 only collects data necessary to operate the platform's services, protects it with 256-bit SSL encryption, does not share it without your consent, and gives you full control over your own data.

2. Personal Data We Collect

mixue88 collects various categories of personal data to deliver the platform's services effectively. Below is a detailed description of each category:

Data Category Examples of Information Primary Purpose
Identity Data Full name, national identification number, date of birth, gender Age and identity verification (KYC)
Contact Data Malaysian phone number, email address Account communications, OTP, important notices
Account Data Username, password (encrypted), login history Account verification and security
Financial Data Deposit records, withdrawal records, payment methods used Transaction processing, fraud prevention
Gaming Data Betting history, games played, wins and losses Responsible gaming compliance, customer support
Technical Data IP address, device type, web browser, session data Platform security, fraud detection
Data Minimisation Principle: mixue88 only collects data that is strictly necessary for the stated purposes. We do not collect sensitive personal data such as medical information, religious beliefs, or political views.

3. How We Collect Data

mixue88 collect your personal data through a variety of channels. It is important that you understand each of these channels so you know exactly what information we receive and where it comes from:

  • Account Registration: When you register a new account at mixue88, you provide basic information such as your username, Malaysian phone number, email address, and password. This is data you provide directly to us.
  • Identity Verification (KYC): To comply with legal requirements relating to anti-money laundering and age verification, we may request a copy of your identification card or passport at certain stages.
  • Financial Transactions: When you make a deposit using Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u and CIMB Clicks, our system records the transaction details for financial record-keeping and customer support purposes.
  • Gaming Activity: Every bet placed, game played and game outcome is automatically recorded by the platform's system. These records are required to ensure account accuracy, resolve any disputes and meet responsible gambling requirements.
  • Support Communications: When you contact the mixue88 customer support team via live chat or email, the content of those communications is stored for reference purposes and to improve service quality.
  • Automated Technical Data: Our platform automatically collects technical data such as your IP address, device type, web browser, and session data whenever you access mixue88. This is done through cookies and similar tracking technologies.

We do not purchase or obtain your personal data from third-party sources, except in very limited circumstances such as identity document verification through approved services.

4. Purposes of Data Use

mixue88 use your personal data only for legitimate, stated purposes. We do not use your data for any other purpose without first notifying you and obtaining your consent where required. The primary purposes for which data is used are as follows:

  • Account Management: To register your account, verify your identity, process logins, send security OTPs and manage all aspects of your mixue88 account profile.
  • Transaction Processing: To accurately and securely process deposits and withdrawals using your preferred Malaysian payment method, and to maintain complete transaction records.
  • Service Delivery: To provide access to all games and platform features on mixue88, including slots, baccarat, blackjack, roulette, cricket, poker, and live casino.
  • Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, multiple account usage and any other illegal activities that could harm the platform or other members.
  • Legal Compliance: To meet legal requirements including Malaysia's PDPA, anti-money laundering (AML) obligations, and any directives from relevant authorities.
  • Responsible Gambling: To monitor members' activity patterns and identify potential signs of problem gambling, and to ensure that member-set limits are enforced by the system.
  • Customer Support: To provide fast, relevant support whenever you contact the mixue88 support team, with access to your account context and interaction history.
  • Marketing Communications: With your consent, to send you information about mixue88 promotions, bonuses and the latest offers via email or in-platform notifications. You may unsubscribe from marketing communications at any time.
Legal Basis: Each of the data use purposes above has a valid legal basis under Malaysia's PDPA — whether by contractual necessity, legal obligation, legitimate platform interest, or your explicit consent.

5. Sharing Data with Third Parties

mixue88 does not sell or rent your personal data to any third party for marketing or commercial purposes. However, to operate the platform's services effectively, we may need to share certain data with a limited set of trusted third-party categories as follows:

  • Payment Providers: To process your deposits and withdrawals, the necessary transaction information is shared with approved Malaysian payment service providers — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX. These providers are governed by their own privacy policies and security standards.
  • Game Software Providers: Third-party casino game providers that supply games on the mixue88 platform may receive session data required for game functionality. This does not include your personal financial information.
  • IT Service Providers: Companies that provide technical infrastructure, cloud computing services, and cybersecurity services to mixue88 may have limited access to data solely within the scope of their technical work.
  • Legal Authority: mixue88 will disclose your personal data to government authorities, law enforcement agencies, or courts where required to do so under Malaysian law or a valid court order.

All third parties that receive data from mixue88 subject to data protection agreements that ensure they handle your information to a security standard equal to or exceeding our own.

International Data Sharing: In situations where data needs to be processed outside Malaysia — such as by international game software providers — mixue88 ensures adequate protection is in place through appropriate data processing agreements, in line with Malaysian PDPA requirements.

6. Data Security

Protecting your personal data is one of our highest priorities mixue88. We continuously invest in our security infrastructure and adhere to industry best practices to ensure your information remains protected at all times:

  • Data Encryption in Transit: All communications between your browser or app and the mixue88 servers are secured using TLS 1.3 with AES-256 encryption — the same standard used by major banking institutions.
  • Encryption of Data at Rest: Sensitive data such as financial information and identity documents stored in the mixue88 database are also encrypted — not just passwords.
  • Tiered Access Control: Access to member personal data is restricted to staff who require it to perform their duties, based on the principle of "least privilege access".
  • 24/7 Monitoring: The mixue88 system is continuously monitored to detect any unusual activity or unauthorised access attempts, with automated incident response for identified threats.
  • Regular Security Audits: mixue88 conducts regular internal and independent security audits to identify and address vulnerabilities in our infrastructure before they can be exploited.
  • Password Management: Member passwords are stored in hashed form using strong cryptographic algorithms — meaning even mixue88 staff cannot view your original password.

While we take all reasonable steps to protect your data, no security system can be guaranteed 100% safe from every threat. If you suspect your data has been compromised or your account has been accessed without authorisation, please contact the support team mixue88 immediately.

7. Data Retention Period

mixue88 retain your personal data only for as long as necessary to fulfil the purposes stated in this Policy, or as required by Malaysian law. Our general data retention principles are as follows:

  • Active Account Data: For as long as your mixue88 account remains active, all associated personal data will be retained to support your continued use of the platform's services.
  • Financial & Transaction Data: Deposit and withdrawal transaction records are retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements, even after an account has been closed.
  • KYC Records: Identity verification documents are retained for a minimum of 5 years after account closure, in line with anti-money laundering legal requirements.
  • Gaming Data: Betting history and game records are retained for 3 years for dispute resolution and responsible gambling compliance purposes.
  • Communication Logs: Customer support communication records are retained for 2 years for reference and service quality improvement.

Once the specified retention period has ended, mixue88 will delete or destroy the relevant data in a secure manner that prevents recovery or reuse. Any data that has been anonymised (altered so it can no longer be linked to an individual) may be retained for statistical analysis purposes without a time limit.

8. Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the Privacy Policy mixue88, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you. Access requests will be processed within 21 business days.

Right to Rectification

You may request corrections to inaccurate or incomplete data via your account settings or by contacting our support team.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention requirements.

Right to Object

You may object to the processing of your data for direct marketing purposes at any time, easily through your notification settings.

Right to Restriction of Processing

In certain circumstances, you may request that we restrict the processing of your data while your request is being reviewed.

Right to Data Portability

You may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.

How to Exercise Your Rights: To exercise any of the above rights, submit a request to the mixue88 team by emailing support@mixue88.biz with the subject line "PRIVACY RIGHTS REQUEST", along with your account username and the specific right you wish to exercise. We will verify your identity before processing any request to ensure the security of your data.

9. Cookies & Tracking Technologies

Platform mixue88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

  • Essential Cookies: These cookies are required for core platform functions such as login authentication, game session management, and security. Without them, the platform cannot operate properly. These cookies cannot be disabled through our settings.
  • Functional Cookies: These cookies remember your preferences such as language, display settings and saved login information. They improve your experience on the platform by eliminating the need to reconfigure your settings each time you log in.
  • Analytics Cookies: These cookies help us understand how members use the platform — which pages are visited most, how long sessions last, and where members encounter issues. This information is used to continuously improve the platform.
  • Security Cookies: These cookies are used to detect suspicious activity, prevent unauthorised access and protect your account from security threats.

You can manage and delete cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of the platform mixue88 and your overall gaming experience. We recommend keeping at least the essential cookies enabled for optimal platform performance.

10. Child Protection

Platform mixue88 is strictly intended for individuals aged 18 and above only. We do not knowingly collect or store any personal data from individuals under the age of 18.

If you are a parent or guardian who believes that your child under the age of 18 has registered or used the mixue88 platform without your knowledge, please contact us immediately at support@mixue88.biz. We will take appropriate steps to investigate and close the account in question, and delete all associated data as promptly as possible.

Shared Responsibility: mixue88 uses an age verification system during registration, but parents and guardians also play an important role in ensuring their children do not access online gambling sites. We encourage the use of parental control software on shared devices.

11. Amendments to the Privacy Policy

mixue88 reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or changes to platform services. The "Updated" date at the top of this page reflects the date of the most recent amendment.

When we make significant changes to this Policy, we will notify you via a prominent notice on the platform mixue88 or via email to the address registered on your account, at least 14 days before the changes take effect.

Continued use of the platform mixue88 after the updated Privacy Policy takes effect will be considered your acceptance of the revised Policy. If you do not agree with any changes, you have the right to close your account and request data deletion in accordance with your rights under Section 8 of this Policy.

Review Periodically: We recommend reviewing this Privacy Policy regularly — at least every 6 months — to stay informed about how mixue88 handles your personal data.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way mixue88 handles your personal data, please contact us through the following channels:

  • Privacy Email: support@mixue88.biz — include "PRIVACY INQUIRY" in the subject line for faster processing
  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the mixue88 platform

Team mixue88 responsible for data privacy matters will acknowledge your inquiry or complaint within 3 business days and endeavour to provide a full response within 21 business days, in accordance with Malaysia's PDPA requirements.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital Malaysia, which is the regulatory authority responsible for PDPA compliance in Malaysia.

This Privacy Policy is a contractually binding document and is to be read together with the Terms & Conditions mixue88. The effective date of this Policy is 1 January 2026.

Responsible Gaming

Your privacy is protected, and your well-being is our priority. mixue88 provides self-management tools for all members.

Deposit Limit

Set daily, weekly, or monthly deposit limits in your account settings to stay in control of your own spending.

Session Time Limit

Set a session time limit for your play. The mixue88 platform sends alerts when you are approaching your time limit so you always stay aware.

18 Years and Above

All registrations and activities on mixue88 are strictly for individuals aged 18 and above, with no exceptions.

Self-Exclusion

Need a break? Use self-exclusion — from 24 hours up to 6 months — to suspend account access whenever you need it.

Read the Responsible Gaming Guide
FAQ – mixue88 Privacy Policy

No. mixue88 does not sell, rent, or share your personal data with any third party for marketing purposes without your explicit consent. The only circumstances under which your data is shared are with service providers directly involved in platform operations — such as payment providers Touch 'n Go, GrabPay, DuitNow, and others to process your transactions — and only to the extent necessary for those functions. All such service providers are bound by strict data protection agreements. If you receive unwanted marketing communications from mixue88, you can unsubscribe easily via the unsubscribe link in the relevant email or by contacting our support team.

To request deletion of your personal data, send an email to support@mixue88.biz with the subject line "DATA DELETION REQUEST", along with your account username and registered phone number for identity verification. We will verify your identity before processing the request. Please note that full deletion may not be possible for certain data that must be retained under Malaysian legal requirements — in particular, financial and transaction records which must be kept for a minimum of 7 years. In such cases, we will inform you which data can be deleted immediately and which must be retained for a specified period for legal reasons.

When you close your mixue88 account, your active account data will be marked as inactive and public access to it will be terminated. However, certain categories of data must be retained by mixue88 for specified periods even after account closure — including financial transaction records (7 years), KYC documents (5 years) and game history (3 years) — in accordance with Malaysian legal requirements. Once the legally mandated retention period expires, the relevant data will be securely deleted or anonymised. If you would like to know exactly what categories of data we still hold about you after account closure, you may exercise your data access rights as described in Section 8 of this Privacy Policy.

mixue88 retains transaction records such as dates, amounts, and payment methods used for financial record-keeping and customer support purposes. However, we do not directly store sensitive details of your e-wallet or banking account in our systems. When you make a deposit using Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, you are redirected directly to the secure payment interface of the respective provider to enter your payment credentials. mixue88 only receives confirmation that a transaction has been successfully completed — not your payment account login details. This means your sensitive e-wallet account details never pass through or get stored in the mixue88 system.
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Privacy Policy & Terms & Conditions – To Be Read Together

This Privacy Policy is to be read together with Terms & Conditions mixue88 which constitutes the entire agreement between you and our platform. In the event of any conflict between the Privacy Policy and the Terms & Conditions regarding data protection, this Privacy Policy shall prevail. For any privacy-related enquiries, contact us at support@mixue88.biz.

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