Mixue88 Terms & Conditions – Terms of Use for Malaysia's Online Casino Platform

1. Introduction & Acceptance of Terms

Welcome to mixue88, an online casino and entertainment platform established exclusively for players in Malaysia. These Terms and Conditions ("Terms") govern the relationship between you ("Member") and mixue88 ("Platform") in relation to the use of all services, games, and features available on the mixue88.biz website.

By registering an account, making your first deposit, or simply using any part of the platform, mixue88, you are deemed to have read, understood, and fully agreed to be bound by these Terms, as well as our Privacy Policy and Responsible Gaming Policy, which form part of this agreement.

If you do not agree with any part of these Terms, you are advised not to register or use mixue88's services. Continued use of the platform following any updates to the Terms will be deemed as your acceptance of those changes.

2. Eligibility & Registration

To register and use the services of mixue88, you must meet all of the following eligibility requirements without exception:

• You must be 18 years of age or older at the time of registration. mixue88 does not permit anyone under the age of 18 to register, play, or conduct any financial transactions on the platform.
• You must be a resident of Malaysia and register using accurate, complete, and up-to-date personal information.
• You must register for yourself and not on behalf of another person. Each individual is only permitted to hold one account only at mixue88.
• You must have full legal capacity to enter into a binding contract under Malaysian law.
• You are not currently under a self-exclusion period or any restriction imposed by mixue88 or by yourself.

mixue88 reserves the right to request proof of identity (such as a national ID or passport) at any time to verify a member's eligibility. Failure to provide the requested documents within the specified period may result in account suspension or closure, as well as a freeze on the associated balance until verification is complete.

3. Member Account

Upon successful registration, mixue88 will provide a personal account for you. You are fully responsible for all activity that takes place within your account, including all bets placed, deposits made, and withdrawals requested.

• You are responsible for keeping your account username and password confidential. Do not share your login details with anyone, including family members.
• You must notify mixue88 immediately via customer support if you suspect your account has been accessed without your authorisation.
• Mixue88 is not liable for any losses arising from unauthorised access resulting from a member's failure to keep their login credentials secure.
• All personal information provided during registration — including full name, phone number, email address, and payment details — must be accurate and current. False information may result in account closure and balance freeze.
• A mixue88 account is for personal use only and may not be transferred, sold, or given to any other party.

Members may update their personal information at any time through the profile settings section of their mixue88 account, subject to a verification process that may be required for certain changes such as phone number or payment method updates.

4. Deposits & Withdrawals

mixue88 supports the following local Malaysian payment methods for deposits and withdrawals:

• E-wallet: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay
• Bank Transfer: DuitNow, FPX via Maybank2u, CIMB Clicks, and approved Malaysian banks

All transactions on the platform mixue88 conducted in Malaysian Ringgit (RM) only. No foreign payment methods or foreign currencies are accepted.

Withdrawal will be processed by mixue88 within 30 minutes or less during normal operating hours, subject to the following conditions:

• Your account has completed the required identity verification (KYC) process.
• There are no ongoing investigations into your account activity.
• All rollover requirements for any active bonus have been fully met.
• Withdrawal amounts are subject to the limits set for your account tier and chosen payment method.

Withdrawals must be made to the same payment method used for the deposit, except in specific circumstances approved by the team. mixue88. This is part of our anti-money laundering compliance measures.

5. Bonuses & Promotions

All bonuses, promotions, and special offers provided by mixue88 — including first deposit bonuses, weekly cashback, referral bonuses, and VIP rewards — are subject to specific terms and conditions stated in each respective offer. The general conditions that apply to all bonuses are as follows:

• Rollover Requirement: Every bonus comes with a rollover requirement that must be fulfilled before any bonus-related funds can be withdrawn. The rollover ratio varies depending on the bonus type and the game category used to meet the requirement.
• Validity Period: All bonuses have a set validity period. Any unused bonus or incomplete rollover requirement within the specified timeframe will expire automatically with no compensation.
• One Active Bonus at a Time: Members may only hold one active bonus at a time unless otherwise stated in the terms of the relevant offer.
• Bonus Winning Limit: Some bonuses carry a maximum winning cap on withdrawable amounts. This information will be clearly stated in the terms of each respective offer.
• Bonus Abuse: Any attempt to abuse the bonus system — including the use of multiple accounts, opposing bets intended to meet rollover requirements without genuine risk, or any method deemed fraudulent — will result in bonus cancellation and may lead to account closure.

mixue88 reserves the right to modify, suspend, or terminate any bonus or promotion at any time with reasonable notice. Any changes will not affect the terms of bonuses already accepted by members prior to the changes taking effect.

6. Game Rules

All games available on the platform mixue88 — including slots, baccarat, blackjack, roulette, poker, cricket and live casino — each have their own rules, accessible via the "Info" or "Rules" button within each game. Members are responsible for understanding the rules of each game before placing any bets.

• All bets that have been confirmed and accepted by the system are final and cannot be reversed.
• In the event of a technical disruption or system failure during gameplay, mixue88 will resolve the matter based on available system log data. mixue88's decision in such cases is final.
• Minimum and maximum bet limits for each table or game are as displayed within the respective game interface and are subject to change from time to time.
• For live dealer games, members must place their bets within the designated betting window. Bets placed after the close of the betting window will not be accepted.
• Winnings are automatically credited to the member's account balance after each round or hand is completed.

7. Prohibited Conduct

The following are strictly prohibited on the platform. mixue88 and may result in immediate disciplinary action, including account closure and balance freeze:

• Registering or using an account if you are under 18 years of age.
• Holding more than one active account under the same name, phone number, IP address, or payment method.
• Using automated software, bots, scripts, or any other technology to automate the betting process or exploit the system.
• Any form of fraud, money laundering, or other illegal activities conducted through the platform mixue88.
• Colluding with other players to manipulate game outcomes, particularly in poker or live table games.
• Providing false information during registration or the identity verification process.
• Abusing the bonus system through methods inconsistent with the original intent of the offer.
• Communicating in an aggressive, abusive, or threatening manner toward mixue88 staff or other players through any communication channel on the platform.

mixue88 reserves the right to investigate any activity suspected of violating these rules and to take appropriate action based on the findings. This may include temporary account suspension during the investigation, permanent account closure, cancellation of related bonuses and winnings, and legal action in cases involving fraud.

8. Suspension & Account Closure

mixue88 reserves the right to suspend or close any member's account for the following reasons:

• Violation of any part of these Terms and Conditions.
• Activity suspected or confirmed to involve fraud, money laundering, or other illegal conduct.
• Failure to provide the requested identity verification documents within the specified timeframe.
• Requests from relevant legal authorities.
• If a member applies for self-exclusion through the feature provided within their account.

Members may also close their own account at any time by contacting the customer support team. mixue88 via live chat or email. Any valid balance remaining in the account will be returned to the registered payment method once all required verification checks have been completed.

9. Limitation of Liability

mixue88 provides the highest technical standard of gaming platform we are capable of, but we cannot guarantee uninterrupted or error-free service under all circumstances. Our liability is limited as follows:

• Mixue88 is not liable for any losses resulting from technical disruptions, internet failures, or device issues on the member's end.
• In the event of a system disruption on mixue88's end during an active game, the case will be resolved based on system log records. If the outcome cannot be determined, the wager will be returned to the member's account.
• Mixue88 is not responsible for any investment or financial decisions made by members based on their experience using this platform.
• Members are solely responsible for ensuring their activities comply with the local laws applicable to them.

Total liability mixue88 to any member under any circumstances shall not exceed the total net deposits made by that member in the 30 days preceding the event giving rise to the claim.

10. Amendment of Terms

mixue88 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Amendments take effect immediately upon publication on the mixue88.biz website.

We will make reasonable efforts to notify members of significant changes via in-platform notices or email to your registered address. However, it remains each member's responsibility to monitor and stay informed of the latest Terms. Continued use of the platform mixue88 following the publication of any amendment will be deemed as your acceptance of the revised Terms.

11. Responsible Gaming

mixue88 is committed to responsible gaming and the well-being of our members. We believe online casino gaming is an enjoyable form of entertainment when approached with the right mindset. Our platform provides the following tools to help members manage their gaming activity:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings. Limits can be reduced immediately, but increases are subject to a 24-hour cooling-off period.
• Session Time Limit: Set a maximum session duration. The platform will send an alert when your time limit is approaching.
• Take a Break: Use the temporary suspension feature to take a break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: For longer exclusion periods ranging from 3 to 6 months, a formal request must be submitted to the mixue88 support team.
• Activity Review: View your full deposit, withdrawal, and betting history under the "Account History" section.

If you are concerned about your own gambling habits or those of someone you know, please reach out to the customer support team. mixue88 who can help connect you with appropriate support resources. For more information, visit the Responsible Gaming us.

12. Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of our services mixue88, please reach out to our customer support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon within the mixue88 platform.
• Email: support@mixue88.biz — we aim to respond to all emails within 24 hours.

Customer support team mixue88 in both Malay and English, ready to help you resolve any issue quickly and professionally. For formal complaints, please include "FORMAL COMPLAINT" in your email subject line along with your account number and full details of your complaint.

These Terms and Conditions constitute the entire agreement between you and mixue88 regarding the use of the platform and supersedes all prior agreements, representations, or understandings relating thereto. This document takes effect on 1 January 2026.